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Frequently Asked Questions
It's all in the design. All Muck® Boots are 100% waterproof, and built to keep feet comfortable, dry and protected in harsh weather and messy working conditons.
THE SECRET:
Our exclusive, self-insulating, waterproof NEOPRENE shell construction. The NEOPRENE bootie material acts as a "neutral medium" between inside and outside temperatures. Naturally lightweight, and very comfortable, the material keeps the foot and lower leg warm and protected in cold and wet conditions.
Natural rubber overlays act as a protective skin for the upper bootie. The upper has a triple-reinforced toe area and quadruple-reinforced heel area. The outsole is made of high abrasion natural rubber. The rubber in the boots will stay flexible for years.
We are committed to 100% customer satisfaction. If for any reason you are not satisfied with your purchase, you may return it within 30 days - NO questions asked, NO shipping cost, and NO restocking fees. This is our promise to you. Please be sure the product is in new condition with the original packing material, tags and labels in place. Please see our Shipping & Returns page for more information, or you can Start Your Return with your order number and email
The Original Muck® Boot Company is part of the Rocky Brands family of brands, offering a 1-year limited warranty to the original end-user purchaser for all Muck® branded products in normal use against any manufacturing flaw(s), defective materials and workmanship. Please see our Warranty Page to read the complete Muck® Boot Limited Warranty.
Boots and shoes are available in whole sizes only, but will stretch to fit half sizes. There is a 15mm toe allowance built into the sizing. For men who wear ½ sizes, we recommend ordering the next size up. For women who wear ½ sizes, we recommend ordering the next size down.
Many of our best selling boots are built for men and women – we call them unisex sizing. To find the right fit, Women should order 1 size down from the men's size shown.
Our size charts will help also you find the perfect fit. Please see our Size & Fit Guide for more information.
Size Charts:
TRICKS FOR MEASUREMENT
Tools: ruler, pen, and a piece of paper.
Follow these steps:
- Place the paper on the ground and stand on it with your weight slightly forward to make sure your foot is flat.
- Draw a line behind your heel and another line in front of your longest toe. It is common to have one foot longer than the other, so use the longer foot to measure.
- Measure the distance between lines in inches or centimeters.
- Find your measurement on the Muck Boot size charts below. Round up if your size falls in between.
Please see our Size & Fit Guide for more information and pictures to help you find your Muck Boot size.
Ordering and Shipping
If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “Track Order” link for order status. If you are not a registered user, you can contact Customer Service at 855-377-BOOT (2668) or by submitting your information via the Contact Us Form. Customer Service hours are 7am to 11pm (PST/PDT) Monday through Friday.
Once you have purchased your order, you will receive two e-mails:
- Order Confirmation Email: The first e-mail will be sent immediately to the e-mail address you provided during checkout, to confirm the order. This e-mail will contain your order number. You will need this number to track your order online or to make a return or exchange at a later date.
- Shipment Notification Email: The second e-mail will be sent once the order has been processed and shipped from our distribution center. This e-mail will contain the FedEx tracking number for your purchase.
Cancellations: At times we discover that an item you have ordered may not be available due to a quality defect or out of stock scenario and we must cancel all or a portion of your order. If that happens, we will notify you via the contact information you provided to us. Please note, this is a rare occurrence, but it does happen, and we will do our best to work with you to either issue a refund or or help you find a comparable item.
All orders are subject to bank authorization prior to processing. Your credit card will be billed once the order has been processed and shipped from our distribution center.
returns
We are committed to 100% customer satisfaction. If for any reason you are not satisfied with your purchase, you may return it within 30 days - NO questions asked, NO shipping cost, and NO restocking fees. This is our promise to you. Please be sure the product is in new condition with the original packing material, tags and labels in place. Please see our Shipping & Returns Page for more information.
EXTENDED HOLIDAY RETURN POLICY:
Purchases made between November 1st and December 24th are eligible for return through January 31st.
- You need to have received your order within the last 30 days.
- Order Number.
- Email used for purchase.
- Must be in the contiguous US. Alaska and Hawaii customers must contact the Customer Care team at 1-855-377-2668 or muckcustomersupport@rockybrands.com
Accordion content
How To Find My Size
Accordion content
Boots and shoes are available in whole sizes only, but will stretch to fit half sizes. There is a 15mm toe allowance built into the sizing. For men who are a ½ size, order the next size up. For Women who are a ½ size order the next size down.
Many of our best selling boots are built for men and women – we call them unisex sizing. Women should order 1 size down from the men's size shown. Our size charts will help you find the perfect fit. Please see our Size & Fit Guide for more information.
Size Charts:
TRICKS FOR MEASUREMENT
Tools: ruler, pen, and a piece of paper.
Follow these steps:
- Place the paper on the ground and stand on it with your weight slightly forward to make sure your foot is flat.
- Draw a line behind your heel and another line in front of your longest toe. It is common to have one foot longer than the other, so use the longer foot to measure.
- Measure the distance between lines in inches or centimeters.
- Find your measurement on the Muck Boot size charts below. Round up if your size falls in between.
Please see our Size & Fit Guide for more information and pictures to help you find your Muck Boot size.
Yes. Our boots are made to standard widths, but the materials will stretch to fit widths up to a EEE. For narrow feet, we suggest wearing a thicker sock or putting in an additional sock liner to take up room. Our Size & Fit Guide can help you find the right fit for your Muck Boots.
caring for my muck boots
The rubber shell and nylon upper are very durable and clean up easily with a spray of water or gentle scrubbing with soap and water. The rubber upper can be conditioned with wax polish, Armor All® or liquid detergent. It is not recommended to use conditioners on the outsole area. This may cause it to become slick in wet or icy conditions.
Learn more on how to care for your Muck® Boots.
Yes. The natural rubber can be repaired with sealant found in local hardware stores. We recommend Aquaseal® brand marine sealant. First, clean the punctured area thoroughly with mineral spirits. Then, apply the sealant over affected area and wipe to a thin film. The sealant should air dry for at least 24 hours.
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